Policy Address

Enhancing the Quality of Public Services

119.     Rising civic awareness has increased public demands for accountability.  In face of this challenge, the civil service has been as devoted to duty as ever and spared no effort to meet the needs of the community.  I am most grateful to all civil servants for their professionalism.  I am also proud of their outstanding performance. 

120.     While we have kept on improving the quality of public services, there have been occasions when we might not have met people's expectations.  We must remain humble at all times and be open to suggestions for improvement.  To ensure that public services move with the times and respond quickly to citizens' needs, I have asked Heads of Departments to review the implementation of their performance pledges and to improve their complaint handling mechanisms in the coming year.

121.     In addition, we will study the reports of such institutes as the Heritage Foundation of the US, Fraser Institute of Canada, World Bank and World Economic Forum on global competitiveness, economic freedom and business environment to identify areas for improvement.  We will promptly formulate measures to upgrade the quality of government services in line with the standards of other advanced economies.

 

 

 

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